As we all know, the world faced a severe COVID-19 pandemic in 2020. Many cities worldwide were on lockdown, people were not allowed to leave their homes; and as a result, consumer behavior has changed, affecting product distribution with a 149% increase in online shopping on the previous year.
In addition to product distribution, there were also difficulties with raw material procurement from suppliers due to the reduction in international shipping and more dependence on domestic products. Countries that export agricultural products, Thailand included, had to deal with oversupply that couldn’t be distributed as usual. Resilient supply chain management, therefore, was implemented in response to this change to help re-stabilize the supply chain.
A resilient supply chain is the degree to which businesses can quickly respond to unexpected disruptions through flexible planning and forecasting, from the process of raw material procurement and logistical planning to the delivery of products to consumers. It changes a business’s mindset to be more adaptive, exploring alternatives and systematically connecting the operation to solve problems in a timely manner.